Technology Success Manager, EON Consulting
2024 to Present- Customer-facing technical support and tooling for 30+ SMB clients across healthcare, wealth management, and finance, owning recurring issues from troubleshooting through documentation and automation.
- Built production PowerShell tooling that automates routine Microsoft 365 and Entra ID administration across the client portfolio, materially reducing manual effort and ticket volume.
- Designed Microsoft Copilot adoption programs (training, governance, AI-readiness) and built Power Automate / VBA pipelines that eliminated manual compliance-tracking and post-meeting documentation work.